Account and Data Deletion

1. About This Page

This page explains how users of the ReelMind mobile application can request deletion of their ReelMind account and associated data, or deletion of selected data without deleting the account.

You can submit a web-based request through the email channels described below even if ReelMind is no longer installed on your device. You will not be required to reinstall the app.

2. Delete Your Account and Associated Data

In the ReelMind app: sign in, open Profile, choose Delete account, review the warning, and confirm. The active account is deleted and the app signs you out.

Outside the app: email support@reelmind.net from the email address associated with your ReelMind account. Use the subject “ReelMind account deletion” and include your ReelMind username if available. We may request reasonable information to verify that you control the account before completing the request.

In-app deletion is initiated immediately. Verified email requests are normally completed within 30 days, or sooner when required by applicable law. ReelMind does not offer temporary deactivation as a substitute for account deletion.

3. Delete Selected Data Without Deleting Your Account

You can delete supported content directly in ReelMind, including your own discussion comments and movie opinions or reviews, without deleting your account.

To request deletion of other selected data, email privacy@reelmind.net from the email address associated with your ReelMind account. Use the subject “ReelMind data deletion” and identify the data you want deleted, such as a profile photo, feedback attachment, opinion, comment, or other account data. We may verify your identity before acting on the request.

Verified requests to delete selected data are normally completed within 30 days, or sooner when required by applicable law.

4. Data Deleted With an Account

Account deletion removes or de-identifies data in active ReelMind systems that is associated with the account, including the account email, username and profile data; password hash, authentication sessions, linked sign-in providers and device keys; watchlist, watched status, ratings and notes; opinions, comments, mentions and attached images; social connections, follows, invitations and notification registrations; and feedback content or screenshots where they remain linked to the account and are not subject to a permitted retention need.

Content that other users need for the integrity of an existing discussion may be replaced with a deleted-user or deleted-content marker rather than continuing to identify you. Account deletion does not remove content that another user created or data that cannot reasonably be linked back to your account.

5. Limited Retention

Data in active systems is deleted or de-identified when the in-app deletion completes or when a verified request is fulfilled, normally within 30 days for an email request.

Limited deletion-request records, content tombstones, moderation reports and snapshots, block records, security or fraud-prevention logs, and records needed for disputes or legal compliance may be retained only for as long as reasonably necessary for those purposes or for a period required by applicable law. The applicable period depends on the record and jurisdiction; when the purpose ends, the data is deleted or de-identified where appropriate.

Deleted data may remain temporarily in access-restricted disaster-recovery backups until the relevant backup archives are rotated. Backup copies are not used to recreate a deleted account in normal operation. If a backup must be restored after a deletion, ReelMind will reapply deletion records where reasonably possible.

6. Contact and Privacy Policy

Account deletion requests and questions: support@reelmind.net. Selected-data deletion and other privacy requests: privacy@reelmind.net.

For more information about ReelMind data practices, see the Privacy Policy at https://reelmind.net/legal/privacy.